Your item's arrival time will depend on a variety of factors, including the shipping method you selected when you purchased the item.
If you believe that your item has not arrived after a reasonable amount of time, the first step we recommend is to check if the Seller has provided Shipping and/or Tracking Information. You can review this information from the Members Area > Buying page.
Next to any order, you will see an icon of a Shipping Truck. The Shipping Truck will be filled in green if the Seller has marked the item as shipped (or blue if you've marked it as received). Additionally, if the Seller has provided a Tracking Number if will show within the order in the Members Area, directly under the Invoice Number.
If you're still not able to determine that status of your item, the next step would be to contact the Seller directly. You can contact the Seller from the Members Area > Buying page by clicking on the "Contact Seller" button next to the Order.
If the Seller does not respond within a reasonable amount of time, or you're unable to resolve the matter with the Seller, please file a claim with PayPal, as your eligible purchase + shipping cost will be covered by PayPal's Buyer Protection. For more information on PayPal's Buyer Protection, and how to file a claim, please see: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security
Note that as we are not directly involved in the payment between the Buyer and Seller, we can not initiate a refund ourselves, but by following the above instructions you should be able to receive a prompt refund from PayPal when applicable.
We also recommend that you leave appropriate feedback once the matter has been resolved, and if there is any further assistance you need directly from us, please feel free to let us know.
Returns, Refunds & Exchanges
Hip is a venue made up of independent Sellers who run their own stores. This means that each Seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop. Before purchasing, ...
Each Seller on Hip creates their own discounts for their shop. They might share a code, or they might advertise a sale on particular listings. If a Seller shares a code with you, you can apply it to your purchase during checkout. If a Seller has ...
Viewing Your Orders
To view your order(s), sign in to your account, and proceed to the "Members Area" (once signed in, there will be a link to the Members Area at the very top of every page on Hip). Then clicking on the "Buying" tab, which should automatically bring you ...
Welcome to Hip
Hip is made up of three separate websites: HipStamp, HipPostcard, and HipComic. On each site, you'll find a collectible specific community of buyers and sellers from around the globe. All the items for sale and auction are from individual sellers. ...
If you’d no longer like to receive emails from Hip, you can unsubscribe. To unsubscribe from emails: Sign in to your account. Click Members Area. Click Email Preferences under the My Account header on the right side of the screen. You can choose ...