You're responsible for final value fees whether you complete a transaction with a buyer or not. In a few circumstances, however, you may be eligible for a final value fee credit.
Requirements for Final Value Fee Credits
When to Request a Final Value Fee Credit
To be eligible to receive a final value fee credit, the item within the transaction must have been unpaid (applicable to auctions and offers only), cancelled, refunded or returned, and the the applicable Paid and Shipped Status must reflect his accordingly within the transaction in the Members Area > Sold / Orders section.
If you qualify for a final value fee credit, we credit the fee to your seller account after the transaction issue is resolved.
You can request a final value fee credit when:
You cancel a transaction
How Can I Request a Final Value Fee Credit?
Updating the Status of a Transaction
From the Members Area > Selling > Sold / Orders section, you can click on the "Mark as Shipped" button, which will allow you to set the "Shipped" and "Paid" status to "Cancelled", "Refunded", etc. However, note that you will still need to contact the buyer - which you can do using the "Contact Buyer" button.
Requesting a Final Value Fee Credit
Once you complete the above, you can request a Refund on the Final Value Fee from the Members Area > My Account > Account History page:
for HipComic: https://www.hipcomic.com/members/account/history
Then, from the Account History page, located the relevant transaction, and click on the "Request Refund" button. Note that this button will only appear next to eligible transactions (which you have marked accordingly as "Cancelled" and/or "Refunded" per the above instructions).
If you need to request a partial Final Value Fee Credit on an order, please Contact Us.