I Can't Sign In to my Account

I Can't Sign In to my Account

To sign-in to your account, you will need to enter either your username, or your email address, and your password, on the sign-in page:


If you are having trouble signing in to your account, because you:

Forgot Your Password

If you have forgot your password, you can reset your password from the following pages:

How to Reset Your Password

  • Enter the email address, and username that's on file with your Hip account. If you forgot your username, see below.
  • You'll receive an email containing a temporary password.
  • Sign in with your temporary password, and proceed to the Members Area > My Account > Account Details page to change it.

If you haven't received the password reset email

  • Check your spam/junk mail folder.
  • If you're using Gmail, also check your Social and Promotions tabs.

If you reset your password and still can't access your account

Please ensure that you:
  • Use the most recent password email you've received, if you've sent yourself more than one. Delete all recent password emails and try sending one more.
  • Use the correct email address or username when signing in.
  • Disable any auto-fill or "Stay Signed In" options within your browser or on Hip, as the saved information could be outdated.

Forgot Your Username

If you have forgot your username, you can send an email reminder to yourself from the following page:

How to Send a Username Reminder Email

  • Enter the email address that's on file with your Hip account.

If you haven't received the username reminder email

  • Check your spam/junk mail folder.
  • If you're using Gmail, also check your Social and Promotions tabs.

Still having difficulty signing into your account after following the above steps? Please Contact Us for further assistance.

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